You can permanently delete your OYNO account and all associated data at any time, either from inside the app or by emailing us directly.
1Overview
If you wish to delete your OYNO account and associated data, you have two straightforward options: deleting directly from within the app, or requesting deletion by email. Both result in the same outcome — your account and data are permanently removed.
2Steps to Delete via the App
- Open the OYNO app and make sure you're signed in.
- Tap your profile picture on the Home screen to open My Profile.
- Scroll to the bottom and tap Delete account, just below SIGN OUT.
- Confirm in the dialog that appears — this step is final and cannot be undone.
3Steps to Delete via Email
Prefer email? Send a message from the email address linked to your OYNO account to oynoadmin@gmail.com with the subject line "Account Deletion Request", including your registered username or phone number so we can verify and process your request.
4What Gets Deleted
- Your profile information — name, username, phone number, and profile photo.
- Your login credentials and authentication data.
- Clips and reviews you have sent, including the video files themselves.
- Your last-known location and last-active record.
- Your push notification registration, so the device stops receiving alerts.
- Any support emails tied to your account, where legally possible.
What is not deleted
- Recordings saved on your own phone. Clips stay in your device's storage and are never uploaded unless you explicitly send a review. Deleting your account does not touch them — uninstall the app or clear its storage to remove them.
- A review someone already saved. If you sent a review and the recipient saved a copy to their device before deletion, that copy is outside our control.
5What May Be Retained
In limited cases, we may retain certain information for a short additional period even after your account is deleted:
- Backup copies — routine system backups are cycled out and permanently erased on a rolling schedule.
- Legal or security records — where retention is required to comply with a legal obligation, resolve a dispute, or investigate abuse.
6Processing Time
Account deletion requests submitted through the app are typically processed immediately. Requests submitted by email are usually completed within 3–7 business days, and we'll send a confirmation once it's done.
7Deleting Just Your Clips (Without Deleting Your Account)
If you only want to remove saved clips and reviews without deleting your whole account, open Match History from the Home screen and tap Delete All Reviews for the current session — your account stays active.
8Need Help?
If you run into any trouble with the deletion process, reach out to us at oynoadmin@gmail.com and we'll help you sort it out.